NC3 Cloud Contact Centre FAQs
In terms of hardware, you need a landline, mobile phone or can use a softphone provided by NuVoxx Cloud Contact Centre. For software, you will require an internet-connected device (computer, tablet or smartphone) running IE9 or later, Google Chrome, Safari or FireFox.
No, NC3 will work out of the box with your existing infrastructure.
Cloud based solutions enable users to access advanced technology on-demand, without having to deploy and manage the infrastructure. It outsources the specialized contact centre software component to the experts. This results in greater reliability, flexibility, scalability and access to features/functionality while reducing the total cost of operating and owning the solution.
Yes, your supervisors have the ability to add agents in real-time. Just create a login for the agent and the agent will be able to access the system immediately.
Yes, your supervisors have the ability to add queues and skills in real time.
Absolutely. In fact, you do not even need to let us know, the technology is designed to scale to your requirements and will take the additional call volume without any changes.
That’s not a problem, your existing number can either be pointed to a number on the NuVoxx Cloud Contact Centre or we can port your local and/or toll free number to our platform. You remain the owner of the number at all times and if you decide to switch, the number can be just easily ported elsewhere.
Absolutely. Reporting is one of the strengths of our platform – it provides you with the tools you need to manage your contact centre operations. The platform offers many real-time and historical reports as well as the raw underlying data (Call Detail Records) for export. Contact us for a demo or if you have specific requirements. In addition to standard reports, we are able to produce custom reports to meet your management requirements.
Yes, NC3 comes with 100% call recording included in the price.
Yes, NC3 has remote monitoring capability.
NuVoxx Cloud Contact Centre comes with 100% uptime guarantee. We accomplish this by hosting the platform in two geo-redundant professionally run data centres. Each data centre has multiple layers of power, HVAC, connectivity redundancy - including diesel generators.
NuVoxx cloud contact centre is hosted in Canada. All of our data centres are located in Canada as are our carrier interconnects.
I have an IVR requirement for self-service, payment processing or account lookup which require integration with my CRM/Billing System/Payment Gateway.
This is not a problem. NuVoxx Cloud Contact Centre includes a powerful IVR engine which can easily integrate with external data sources.
Yes, NuVoxx Cloud Contact Centre is designed with non-technical users in mind. Your management and agents only need to be able to use Internet and a phone to master the NuVoxx Cloud Contact Centre platform.
No, you can continue using the phone system you have.
Your agents need to be able to access the Internet for the screen application and to dial a local number, to log in via phone for the voice portion of the system.
Yes, there is no limit on the number of queues / skills you can set up.
NuVoxx will assign a dedicated Technical Account Manager to you as well as provide a 24x7 support number, in case you require support and are unable to get a hold of the Technical Account Manager.
Have more questions? Let’s get in touch!