CLOUD CONTACT CENTRE
Enhance Your Customer Experience
NuVoxx Cloud Contact Centre (NC3) is a product of over a decade of experience in providing cloud telephony, IVR and routing applications as well as hands-on experience in contact centre operational management. NC3 platform combines leading edge cloud contact centre technology with a deep understanding of the contact centre operational environment - to produce a reliable, scalable platform that is easy to manage and use.
Our differentiator, as it has always been, is the level of personalized service that our clients receive. With a dedicated Technical Account Manager (TAM) you do not have to deal with a faceless technical support email address and instead always have a real person you can call up 24x7 for assistance. Other cloud solutions lose over 50% of their subscribers to cancellations, due to poor customer service. At NC3, we retain over 95% of our client base. This is because we are there to help with every stage of implementation, to ensure that each client is up and running.
You do not have to be an IT professional to manage and administer the NuVoxx Cloud Contact Centre platform. The NuVoxx Cloud Contact Centre platform is intended for use by contact centre managers, supervisors and agents with basic technical abilities.
Unlike some cloud solutions which focus exclusively on large deployments, NC3 is intended for sub-50 seat contact centres.
With our 100% uptime guarantee, multiple geo-redundant data centres and an extensive portfolio of telecommunications services delivered by our sister company Star Telecom, NuVoxx Cloud Contact Centre will help you enhance your customer experience without breaking the bank.