NC3 Cloud Contact Centre

Be Available for Your Global Customers With a Virtual Contact Centre

What Our Customers Have to Say

Best buy success story

We have been using the Nuvoxx Cloud Contact Centre for almost a year now. The set-up of the system was easy and seamless. The platform is stable with minimal downtime. The team at Nuvoxx is committed to promptly resolving any reported technical issues and were available to provide both on- site training and support. I would recommend this service.

Rosanna

Best Buy Canada Ltd.

Emblem success story

The system is amazing. Your customer service and tech team is incredible, and I adore NuVoxx to no end. I receive quick service, and wonderful care.

Pharmaceutical Company

Canadian blood services success story

Nuvoxx’s Dialer Service is very user friendly, straight forward and required very little training. The system allowed us reach out to more donors in a much more efficient manner than manual dialing, and because our staff were not leaving repetitive messages on answering machines, their energy was directed to making the most of each live contact. We have had a long standing relationship with NuVoxx for other hosted services and as usual the customer service was Superior – they always went above and beyond. Being a 24/7 operation our late evening emails to NuVoxx are responded to almost immediately, even at 10:30pm. All interactions with Ivan and his Team were friendly, courteous, and always helpful and professional.

Denny

Manager, Customer Relations, Canadian Blood Services

cables on sale success story

The NuVoxx hosted dialer enabled us to easily keep track of called leads for our Business to Business campaigns and easily access call disposition and agent efficiency reporting. Before switching to using the NuVoxx Hosted Dialer we used to share Excel files with our group of agents and have them manually dial the leads. We always felt there was a better and more efficient way to manage the telemarketing activity and the NuVoxx Hosted Dialer gave us that functionality.

Ana

Manager, Cables On Sale

Be Available for Customers in Different Time Zones, by Setting Up Virtual Agents

 
 
 
 

Global Customers? No Problem.

Global Customers? No Problem.

Add virtual agents across the globe for your customers in different time zones. Your virtual agents log into the same NC3 interface as your local agents, and all interactions are recorded for reporting and reviewing call recordings. Also, easily scale your operations up or down without the need for IT.

Inbound & Outbound IVR

Inbound & Outbound IVR

Provide your customers with a seamless, efficient service; while reducing valuable agent time with our Inbound & Outbound IVR System. Offer self-service options, queue call back, payment processing & more. Run outbound campaigns such as a pre-recorded calls to your customers keep them notified.

Skill Based Routing

Skill Based Routing

Our Cloud Based Contact Centre can apply agents skills such as "customer retention", and ensure your customers connect with the best-suited agent for the call reason. This will reduce customer frustration from constant transfers and hold times, and reduce call handle times.

Queue Callback

Queue Callback

The NC3 Cloud Based Contact Center can automatically offer a callback option to your caller on their preferred number when call volumes are high, reducing frustration.

Web Chat, Voice, Email, SMS

Web Chat, Voice, Email, SMS

Have Web Chat, Voice, Email, or SMS, all within the NC3 web browser interface allowing agents to manage all channels of communication in one location, increasing productivity.

Reporting & Analytics

Reporting & Analytics

One of the benefits of moving to the cloud is getting access to real-time reporting on agents or departments as a whole, allowing you to seek improvements.

Review Call Recordings In Real-Time

Review Call Recordings In Real-Time

All calls are recorded automatically in real-time. Use these recordings for training purposes, review them for measuring agent performance, or review them to gain clarity on a situation.

Easy Set Up

Easy Set Up

The NC3 Cloud Based Contact Center will work with your existing telephone sets or computers, so no need to make big changes, and the implementation is fast!

 Reliability

Reliability

NuVoxx's NC3 is hosted in Canada, so you can bet on 100% up-time or your money back! Our priorities are quality reliable services, client support, and our client's customer's satisfaction.

Preset Responses

Preset Responses

Customers get frustrated when inaccurate information is given by an agent. Set preset responses & scripts for your agents to use when communicating with customers to maintain consistency in what's being said.

Customer Surveys

Customer Surveys

Dig deeper into customer insights with automated customer surveys, and find out how your business is performing. If your business is looking to improve, the first step is finding out what your customers have to say.

WE'RE HERE FOR YOU, 24/7, 365

WE'RE HERE FOR YOU, 24/7, 365

One of the main reasons our clients love us is our 24/7 support over the phone or email. When you need something addressed, we are there. We also assign a dedicated account manager to all of our clients.

 
 
 
 

Interface

Great Customer Experiences Grow Your Business, and Retain Loyal Customers

The NC3 platform which allows for virtual agents will work with your existing infrastructure to provide advanced features and improve your customer's experiences.

The NC3 Virtual Contact Centre solution is feature rich to include all the functionality you need in a contact centre including: an easy to use modern interface, fully featured IVR, queue callback, 100% call recording, SMS, real-time reporting, skill based routing, payment processing, and more. Contact Us Today to start building your virtual call center.

Simplified Reporting

Analyze and optimize your contact center operations by easily running reports based on historic and real time data. Our intuitive and powerful reporting engine gives you the ability to manage the operational aspect of your contact centre without requiring any technical know-how.

Speak to Your Customers Through Their Prefered Channel.

NC3 is equipped with Web Chat, Email or SMS capabilities so you have different ways to support your customers, all from one portal, and everything is tracked/recorded.

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Ensure Your Customers are Connected with the Best Suited Agent or Department

Your customers have different needs and inquiries, so it is important to direct their call to the most helpful agent or department. We'll help set your IVR system to include the menu options needed in order to reduce transfers and unnecessary calls. Also, you can set your agent skills, such as “bilingual”, and have customers who speak a different language directed to them automatically.

100% Call Recording

Review calls for quality and assurance right after the agent is done with the call. All calls are recorded automatically, and stored for your review.

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We Can Help! Let’s Chat About Your Business Needs

 


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