NC3 by NuVoxx: A Reliable, User Friendly, Affordable IVR System, & More.
We have been using the Nuvoxx Cloud Contact Centre for almost a year now. The set-up of the system was easy and seamless. The platform is stable with minimal downtime. The team at Nuvoxx is committed to promptly resolving any reported technical issues and were available to provide both on- site training and support. I would recommend this service.
Best Buy Canada Ltd.
The system is amazing. Your customer service and tech team is incredible, and I adore NuVoxx to no end. I receive quick service, and wonderful care.
Nuvoxx’s Dialer Service is very user friendly, straight forward and required very little training. The system allowed us reach out to more donors in a much more efficient manner than manual dialing, and because our staff were not leaving repetitive messages on answering machines, their energy was directed to making the most of each live contact. We have had a long standing relationship with NuVoxx for other hosted services and as usual the customer service was Superior – they always went above and beyond. Being a 24/7 operation our late evening emails to NuVoxx are responded to almost immediately, even at 10:30pm. All interactions with Ivan and his Team were friendly, courteous, and always helpful and professional.
Manager, Customer Relations, Canadian Blood Services
The NuVoxx hosted dialer enabled us to easily keep track of called leads for our Business to Business campaigns and easily access call disposition and agent efficiency reporting. Before switching to using the NuVoxx Hosted Dialer we used to share Excel files with our group of agents and have them manually dial the leads. We always felt there was a better and more efficient way to manage the telemarketing activity and the NuVoxx Hosted Dialer gave us that functionality.
Manager, Cables On Sale
Reduce Transfers: Direct Your Callers to the Right Department or Agent, the First Time.
Inbound & Outbound IVR
Provide your customers with a seamless, efficient service; while reducing valuable agent time with our Inbound & Outbound IVR System. Offer self-service options, queue call back, payment processing & more.
Skill Based Routing
Our IVR system can apply agents skills such as "customer retention", and ensure your customers connect with the best-suited agent for the call reason.
The NC3 IVR system can automatically offer a callback option to your caller on their preferred number when call volumes are high, reducing frustration.
Reporting & Analytics
One of the benefits of moving to the NC3 IVR system is getting access to real-time reporting on agents or departments as a whole, allowing you to seek improvements.
Review Call Recordings In Real-Time
All calls are recorded automatically in real-time. Use these recordings for training purposes, review them for measuring agent performance, or review them to gain clarity on a situation.
Web Chat, Voice, Email, SMS
Optionally, have Web Chat, Voice, Email, or SMS, all within the NC3 browser interface allowing agents to manage all channels of communication in one location, increasing productivity.
If you integrate all communication channels within NC3, you can set preset responses & scripts for your agents to maintain consistency in what's being said, eliminating customer confusion.
Easy Set Up
The NC3 IVR System will work with your existing telephone sets or computers, so no need to make big changes, and the implementation is fast!
NuVoxx's NC3 is hosted in Canada, so you can bet on 100% up-time or your money back! Our priorities are quality reliable services, client support, and our clients customer's satisfaction with the IVR System.
Great Service, Anywhere
When you switch to NC3, you open up an opportunity to add virtual agents, across the globe for different time zones. All interactions are also recorded in the same interface as your local agents. It's that easy, and all they need is a login.
Dig deeper into customer insights with automated customer surveys, and find out how your business is performing. If you're business is looking to improve, the first step is finding out what your customers have to say.
We're Here For You, 24/7, 365
One of the main reasons our clients love us is our 24/7 support over the phone or email. When you need something addressed, we are there. We also assign a dedicated account manager to all of our clients.
We’ll Build You a Custom Solution Based On Your Business Needs
Whether you need a simple IVR System, or a full omnichannel cloud contact center solution, our experts will work with you to build your solution based on your business needs. Our platform will work with your existing infrastructure, making the set up fast and reliable, with less hassle.
Our reliable, scalable and flexable solution includes all the necessary features you need in an IVR system, and more, including: an easy to use modern interface, web chat, queue callback, 100% call recording, SMS, real-time reporting, skill based routing, payment processing,
Ensure Your Customers are Connected with the Best Suited Agent or Department
Your customers have different needs and inquiries, so it is important to direct their call to the most helpful agent or department. We'll help set your IVR system to include the menu options needed in order to reduce transfers and unnecessary calls. Also, you can set your agent skills, such as “bilingual”, and have customers who speak a different language directed to them automatically.
Speak to Your Customers Through Their Prefered Channel.
With NC3, you can choose to go with the full omnichannel solution and offer Web Chat, Email or SMS capabilities as different ways to support your customers, all from one portal.Contact Us
We Can Help! Let’s Chat About Your Business Needs