NC3 Cloud Contact Centre
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One online interface, all channels. With the NC3 Cloud Contact Centre solution, leverage Phone, Email, Chat, & SMS with real-time contact centre data available at your fingertips. Also enable customer self-service options, web and SMS chatbots, skill-based call routing, queue-callback, surveys, payment processing, outbound SMS or voice blasting campaigns, and more.
NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without having to deploy, manage and maintain the required infrastructure.
The platform allows agents and management staff to log in to an online portal from anywhere in the world. This gives organizations the option of using home agents, offshoring agents, operating in an office, using the service as a BCP/DRP environment, or any combination of these scenarios. NuVoxx Cloud Contact Centre also allows dispersed agents to share a single or multiple inbound, outbound, chat and email queues, thereby improving efficiencies and customer experience.
NuVoxx cloud contact centre works in conjunction with your existing telephone infrastructure whether it be a hosted or on premise PBX, a landline, mobile phone or softphones. The NC3 application is web-based and operates in virtually any browser, putting control of your contact centre in the hands of your business.
Our intuitive and powerful reporting engine gives you the ability to manage the operational aspect of your contact centre without requiring any technical know-how. The NC3 platform levels the playing field by enabling any size contact centre to access leading edge technology without the feature prohibitive capital expenditure.
- Inbound, Outbound, Email, Chat, SMS
- Fully hosted and managed by NuVoxx
- Flexible use scenarios (e.g. home, office, DRP/BCP)
- Real-time reporting
- 100% call recording
- 100% Uptime
- Queue Callback, Customer Surveys
- Powerful IVR engine
- Pay-per-use model
- Easy to use
- No infrastructure to deploy or manage
- Improved customer experience
- Ability to scale up (and down) as needed
- No dropped calls or busy tones
- 24x7 self-service
- Leading edge features and functionality
- Shortened training window
- Evolving platform
- Subscription based, no vendor lock-in
- Lower Cost of Ownership
We have been using the Nuvoxx Cloud Contact Centre for almost a year now. The set-up of the system was easy and seamless. The platform is stable with minimal downtime. The team at Nuvoxx is committed to promptly resolving any reported technical issues and were available to provide both on- site training and support. I would recommend this service.
Best Buy Canada Ltd.
The system is amazing. Your customer service and tech team is incredible, and I adore NuVoxx to no end. I receive quick service, and wonderful care.
Nuvoxx’s Dialer Service is very user friendly, straight forward and required very little training. The system allowed us reach out to more donors in a much more efficient manner than manual dialing, and because our staff were not leaving repetitive messages on answering machines, their energy was directed to making the most of each live contact. We have had a long standing relationship with NuVoxx for other hosted services and as usual the customer service was Superior – they always went above and beyond. Being a 24/7 operation our late evening emails to NuVoxx are responded to almost immediately, even at 10:30pm. All interactions with Ivan and his Team were friendly, courteous, and always helpful and professional.
Manager, Customer Relations, Canadian Blood Services
The NuVoxx hosted dialer enabled us to easily keep track of called leads for our Business to Business campaigns and easily access call disposition and agent efficiency reporting. Before switching to using the NuVoxx Hosted Dialer we used to share Excel files with our group of agents and have them manually dial the leads. We always felt there was a better and more efficient way to manage the telemarketing activity and the NuVoxx Hosted Dialer gave us that functionality.
Manager, Cables On Sale