OUR CUSTOMER TESTIMONIALS
We have been using the Nuvoxx Cloud Contact Centre for almost a year now. The set-up of the system was easy and seamless. The platform is stable with minimal downtime. The team at Nuvoxx is committed to promptly resolving any reported technical issues and were available to provide both on- site training and support. I would recommend this service.
Best Buy Canada Ltd.
The system is amazing. Your customer service and tech team is incredible, and I adore NuVoxx to no end. I receive quick service, and wonderful care.
Nuvoxx’s Dialer Service is very user friendly, straight forward and required very little training. The system allowed us reach out to more donors in a much more efficient manner than manual dialing, and because our staff were not leaving repetitive messages on answering machines, their energy was directed to making the most of each live contact. We have had a long standing relationship with NuVoxx for other hosted services and as usual the customer service was Superior – they always went above and beyond. Being a 24/7 operation our late evening emails to NuVoxx are responded to almost immediately, even at 10:30pm. All interactions with Ivan and his Team were friendly, courteous, and always helpful and professional.
Manager, Customer Relations, Canadian Blood Services
The NuVoxx hosted dialer enabled us to easily keep track of called leads for our Business to Business campaigns and easily access call disposition and agent efficiency reporting. Before switching to using the NuVoxx Hosted Dialer we used to share Excel files with our group of agents and have them manually dial the leads. We always felt there was a better and more efficient way to manage the telemarketing activity and the NuVoxx Hosted Dialer gave us that functionality.
Manager, Cables On Sale
Review Call Recordings In Real-Time
Review call recordings once agents are done with customer calls
Skill Based Routing
Apply agents skills, and ensure your customers connect with the best suited agent
Set parameters to automatically offer a call back option to your caller based on call volume, on their preferred number
Reporting & Analytics
Run reports with a click of a button to analyze industry wide metrics your contact center operations
Integrated web chat allows agents to communicate right from NC3
Communicate with your customers through email or SMS, right from a web browser
Maintain consistent responses for issues such as returns, with preset responses
Easy Set Up
NC3 will work with your existing telephone sets or computers, allowing an easy & affordable set up
Hosted in Canada, 100% up-time or your money back!
Great Service, Anywhere
Being web based, agents can log in with their pin from anywhere in the world
Analyze how your agents and contact center is performing with automatic customer surveys after a call
N-Hance Your Customer Experience
Our web-based cloud contact centre platform will work with your existing infrastructure to provide advanced features and improve customer experience.
The solution is feature rich to include all the functionality you need in a contact centre solution including: Easy to Navigate User Interface, Fully featured IVR, Queue Callback, 100% Call Recording, Real-time Reporting
- just to name a few.
Speak to Your Customers Through Their Prefered Channel.
NC3 is equipped with Web Chat, Email or SMS capabilities so you have different ways to support your customers, all from one portal, and everything is tracked/recorded.Contact Us
Ensure Your Customers are Connected with the Best Suited Agent
You customers have different needs and inquiries, so it is important to direct their call to the most helpful agent. Set your agent skills, such as “bilingual”, and have customers who speak a different language directed to them automatically.