NuVoxx
Cloud Contact
Centre

Enhance Your
Customer Experience

OUR CUSTOMER TESTIMONIALS

Best buy success story

We have been using the Nuvoxx Cloud Contact Centre for almost a year now. The set-up of the system was easy and seamless. The platform is stable with minimal downtime. The team at Nuvoxx is committed to promptly resolving any reported technical issues and were available to provide both on- site training and support. I would recommend this service.

Rosanna

Best Buy Canada Ltd.

Emblem success story

The system is amazing. Your customer service and tech team is incredible, and I adore NuVoxx to no end. I receive quick service, and wonderful care.

Pharmaceutical Company

Canadian blood services success story

Nuvoxx’s Dialer Service is very user friendly, straight forward and required very little training. The system allowed us reach out to more donors in a much more efficient manner than manual dialing, and because our staff were not leaving repetitive messages on answering machines, their energy was directed to making the most of each live contact. We have had a long standing relationship with NuVoxx for other hosted services and as usual the customer service was Superior – they always went above and beyond. Being a 24/7 operation our late evening emails to NuVoxx are responded to almost immediately, even at 10:30pm. All interactions with Ivan and his Team were friendly, courteous, and always helpful and professional.

Denny

Manager, Customer Relations, Canadian Blood Services

cables on sale success story

The NuVoxx hosted dialer enabled us to easily keep track of called leads for our Business to Business campaigns and easily access call disposition and agent efficiency reporting. Before switching to using the NuVoxx Hosted Dialer we used to share Excel files with our group of agents and have them manually dial the leads. We always felt there was a better and more efficient way to manage the telemarketing activity and the NuVoxx Hosted Dialer gave us that functionality.

Ana

Manager, Cables On Sale

Features

Review Call Recordings In Real-Time

Review Call Recordings In Real-Time

Review call recordings once agents are done with customer calls

Skill Based Routing

Skill Based Routing

Apply agents skills, and ensure your customers connect with the best suited agent

Queue Callback

Queue Callback

Set parameters to automatically offer a call back option to your caller based on call volume, on their preferred number

Reporting & Analytics

Reporting & Analytics

Run reports with a click of a button to analyze industry wide metrics your contact center operations

Web Chat

Web Chat

Integrated web chat allows agents to communicate right from NC3

Email, SMS

Email, SMS

Communicate with your customers through email or SMS, right from a web browser

Preset Responses

Preset Responses

Maintain consistent responses for issues such as returns, with preset responses

Easy Set Up

Easy Set Up

NC3 will work with your existing telephone sets or computers, allowing an easy & affordable set up

 Reliability

Reliability

Hosted in Canada, 100% up-time or your money back!

Great Service, Anywhere

Great Service, Anywhere

Being web based, agents can log in with their pin from anywhere in the world

Customer Surveys

Customer Surveys

Analyze how your agents and contact center is performing with automatic customer surveys after a call

Interface

N-Hance Your Customer Experience

Our web-based cloud contact centre platform will work with your existing infrastructure to provide advanced features and improve customer experience.

The solution is feature rich to include all the functionality you need in a contact centre solution including: Easy to Navigate User Interface, Fully featured IVR, Queue Callback, 100% Call Recording, Real-time Reporting
- just to name a few.

Simplified Reporting

Analyze and optimize your contact center operations by easily running reports based on historic and real time data. Our intuitive and powerful reporting engine gives you the ability to manage the operational aspect of your contact centre without requiring any technical know-how.

Speak to Your Customers Through Their Prefered Channel.

NC3 is equipped with Web Chat, Email or SMS capabilities so you have different ways to support your customers, all from one portal, and everything is tracked/recorded.

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Ensure Your Customers are Connected with the Best Suited Agent

You customers have different needs and inquiries, so it is important to direct their call to the most helpful agent. Set your agent skills, such as “bilingual”, and have customers who speak a different language directed to them automatically.

100% Call Recording

Review calls for quality and assurance right after the agent is done with the call. All calls are recorded automatically, and stored for your review.

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To learn more about NuVoxx NC3 Cloud Contact Center

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