Get Your Contact Centre Agents Working Remotely, & Fast, on a System that Boosts Customer Experiences.
Inbound & Outbound IVR
Provide your customers with a seamless, efficient service; while reducing valuable agent time with our Inbound & Outbound IVR System. Offer self-service options, queue call back, payment processing & more.
Skill Based Routing
Our Cloud Based Contact Centre can apply agents skills such as "customer retention", and ensure your customers connect with the best-suited agent for the call reason.
The NC3 Cloud Based Contact Center can automatically offer a callback option to your caller on their preferred number when call volumes are high, reducing frustration.
Reporting & Analytics
One of the benefits of moving to the cloud is getting access to real-time reporting on agents or departments as a whole, allowing you to seek improvements.
Web Chat, Voice, Email, SMS In One Platform
Have Web Chat, Voice, Email, or SMS, all within the NC3 web browser interface allowing agents to manage all channels of communication in one location, increasing productivity.
Review Call Recordings In Real-Time
All calls are recorded automatically in real-time. Use these recordings for training purposes, review them for measuring agent performance, or review them to gain clarity on a situation.
Set preset responses & scripts for your agents to use when communicating with customers to maintain consistency in what's being said, eliminating confusion.
Easy Set Up
The NC3 Cloud Based Contact Center will work with your existing telephone sets or computers, so no need to make big changes, and the implementation is fast!
NuVoxx's NC3 is hosted in Canada, so you can bet on 100% up-time or your money back! Our priorities are quality reliable services, client support, and our client's customer's satisfaction.
Great Service, Anywhere
When you go with NC3, you open up an opportunity to add virtual agents, across the globe for different time zones. All interactions are also recorded in the same interface as your local agents. It's that easy, and all they need is a login.
Dig deeper into customer insights with automated customer surveys, and find out how your business is performing. If your business is looking to improve, the first step is finding out what your customers have to say.
WE'RE HERE FOR YOU, 24/7, 365
One of the main reasons our clients love us is our 24/7 support over the phone or email. When you need something addressed, we are there. We also assign a dedicated account manager to all of our clients.
What Our Clients Have to Say
We have been using the Nuvoxx Cloud Contact Centre for almost a year now. The set-up of the system was easy and seamless. The platform is stable with minimal downtime. The team at Nuvoxx is committed to promptly resolving any reported technical issues and were available to provide both on- site training and support. I would recommend this service.
Best Buy Canada Ltd.
The system is amazing. Your customer service and tech team is incredible, and I adore NuVoxx to no end. I receive quick service, and wonderful care.
Nuvoxx’s Dialer Service is very user friendly, straight forward and required very little training. The system allowed us reach out to more donors in a much more efficient manner than manual dialing, and because our staff were not leaving repetitive messages on answering machines, their energy was directed to making the most of each live contact. We have had a long standing relationship with NuVoxx for other hosted services and as usual the customer service was Superior – they always went above and beyond. Being a 24/7 operation our late evening emails to NuVoxx are responded to almost immediately, even at 10:30pm. All interactions with Ivan and his Team were friendly, courteous, and always helpful and professional.
Manager, Customer Relations, Canadian Blood Services
The NuVoxx hosted dialer enabled us to easily keep track of called leads for our Business to Business campaigns and easily access call disposition and agent efficiency reporting. Before switching to using the NuVoxx Hosted Dialer we used to share Excel files with our group of agents and have them manually dial the leads. We always felt there was a better and more efficient way to manage the telemarketing activity and the NuVoxx Hosted Dialer gave us that functionality.
Manager, Cables On Sale
Reduce Transfers & Call Handle Times by up to 35%, & Increase Customer Satisfaction
Our web-based cloud contact centre platform will work with your existing infrastructure to provide advanced features and improve customer experience.
The solution is feature rich to include all the functionality you need in a contact centre solution including: an easy to use modern interface, fully featured IVR, queue callback, 100% call recording, SMS, real-time reporting, skill based routing, payment processing,
Speak to Your Customers Through Their Prefered Channel.
NC3 is equipped with Web Chat, Email or SMS capabilities so you have different ways to support your customers, all from one portal, and everything is tracked/recorded.Contact Us
Ensure Your Customers are Connected with the Best Suited Agent or Department
Your customers have different needs and inquiries, so it is important to direct their call to the most helpful agent or department. We'll help set your IVR system to include the menu options needed in order to reduce transfers and unnecessary calls. Also, you can set your agent skills, such as “bilingual”, and have customers who speak a different language directed to them automatically.