NUVOXX CLOUD CONTACT CENTRE

NUVOXX CLOUD CONTACT CENTRE

Overview

NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without having to deploy, manage and maintain the required infrastructure.

The platform allows agents and management staff to login to an online portal from anywhere in the world allowing organizations the benefit of having home agents; using the service as a BC/DR environment; offshoring agents; operating in an office, or any combination of these scenarios. NuVoxx Cloud Contact Centre also allows dispersed agents to share a single or multiple inbound, outbound, chat and email queues, thereby improving efficiencies and customer experience.

NuVoxx cloud contact centre works in conjunction with your existing telephone infrastructure whether it be a hosted or on premise PBX, a landline, mobile phone or softphones. The NC3 application is web-based and operates in virtually any browser.

Our intuitive and powerful reporting engine gives you the ability to manage the operational aspect of your contact centre without requiring any technical know-how. The NC3 platform levels the playing field by enabling any size contact centre to access leading edge technology without the feature prohibitive capital expenditure.

Features

Features

  • Inbound, Outbound, Email, Chat, SMS
  • Fully hosted and managed by NuVoxx
  • Flexible use scenarios (e.g. home, office, DRP/BCP)
  • Real-time reporting and 100% call recording
  • Scalability
  • 100% Uptime
  • Queue Callback, Customer Surveys,
  • Powerful IVR engine
  • Pay-per-use model
  • Easy to use
Benefits

Benefits

  • No infrastructure to deploy or manage
  • Improved Customer Experience
  • Ability to scale up (and down) as needed
  • No dropped calls or busy tones
  • 24x7 self-service
  • Leading edge features and functionality
  • Shortened training window
  • Evolving platform
  • Lower Cost of Ownership
pdf download link

NuVoxx Cloud Contact Centre (NC3) Data Sheet

PDF Download