CLOUD DIALER

CLOUD DIALER

for Outbound Calls

Easy campaign, script and list management, advanced real time reporting, 100% recording and more.

SCALABILITY

SCALABILITY

1 to 1,000 agents – Our technology can handle any number of campaigns, agents or leads

RELIABILITY

RELIABILITY

100% uptime guarantee and multi-site geo-redundant platform to back it up

COST SAVINGS

COST SAVINGS

Pay per use model. Pay for actual usage, when you use it, and not the infrastructure

Improve your outbound efficiencies and agent performance

Leverage NuVoxx’s cloud dialer solution to make your outbound team more efficient without having to invest in new infrastructure. NuVoxx offers preview, power and predictive modes at your fingertips. Simply have your agents dial into the NuVoxx platform and access the outbound campaign to start making calls. Custom dispositions, industry standard metrics, 100% call recording and a simple user interface will enable your team to focus on making more calls with less hassle. There is no technology to install and your team can be up and running within hours. Our cloud contact centre solution wraps around whatever infrastructure you currently have.

MANAGE AND MONITOR CALL VOLUME IN REAL TIME

Simplified Campaign Management and Powerful Reporting

Easily import data using Excel or CSV formats. Run as many campaigns as you need to without incurring any additional costs. Configure agent scripts, calling times and dialer mode (preview, power, predictive) for each campaign. Access real-time reporting on industry standard metrics such as: Dials per hour, Abandon rate, RPCs, Contacts, etc. Improve on all those metrics by using the leading edge NuVoxx cloud dialer.

Features

Features

  • Easy Campaign setup and configuration
  • Ability to scale instantly
  • Intuitive web-based platform for agents and management staff
  • Telephony via traditional telephone lines (including mobile phones) and SIP
  • Flexible scripting
  • Easy to import and manage leads
  • Call Monitoring
   
Features – continued

Features – continued

  • Call Recording
  • Reporting and Call Detail Records available in real-time
  • Preview, Power and Predictive mode
  • Simplified compliance management
  • Caller ID and Caller Name
  • Unlimited Line to Agent ratio
  • Works for on premise as well as at home agents
Benefits

Benefits

  • Access to leading edge call centre features
  • More efficient outbound campaigns
  • Improved Reliability, Flexibility and Scalability
  • Reduced Costs
  • Instant DRP/BCP

TECHNICAL DETAILS

Call Delivery

Call Delivery

  • Agents dial into NC3 platform using traditional telephone, mobile phone or a softphone
  • Our platform delivers calls to agent accompanied with a Screen POP delivered via the web
Scalability

Scalability

  • Ability to ramp up and down to accommodate daily and seasonal fluctuations
Reliability

Reliability

  • Geo-redundant infrastructure with multiple data centers in High Availability configuration
  • Client can log in using any telephone and any web-enabled device, including smart phones
Reporting

Reporting

  • Real time reporting including Dials Per Hour, Connects Per Hour, SPH, RPCs, Talk Time %, List Penetration and more
  • Historical reporting
  • Call Detail Records available for export in CSV